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Setting the perfect mood and attracting clientele are critical to nightclub success, and modern business operations require advanced management technology.
A basic cash register or an outdated point of sale system are not enough in the modern nightclub industry. And choosing the wrong nightclub POS is an expensive mistake that can cost tens of thousands of dollars.
Running a nightclub takes more than full-time attention. And there is a lot of misinformation about a nightclub point of sale. It’s understandable that you may be starting with some misconceptions. After all, that’s why you’re doing this research. Before you choose a new point of sale for your nightclub, let us address some outdated beliefs and misunderstandings commonly encountered.
"I don't like/trust iPads"
The plain fact is that an iPad is today’s computer, but built better and more reliably.
“I don’t want an online cloud-based POS”
With all the data storage and backup requirements for business, cloud-based saves you time and money.
“I want to purchase a POS, not a subscription”
Software service subscriptions are the norm for business and provide the best service experience.
“I just want the cheapest POS”
This is the biggest trap you can fall into. “Cheap” POS systems are actually the most expensive.
So how do you protect yourself from making a mistake with your nightclub POS decision? When will you know when you’ve found a good point of sale? The next step to add to your research is knowing how to grade a nightclub POS.
Speed of Service
a. Operating the POS at your bar should be as frictionless and easy as possible. This is the time for bartenders to shine. Miss-rings have a high cost. Finding tabs can’t be a laborious task. Searching for cocktails or adding custom drinks all need to be thought through and well designed.
b. How long will training take? Can you afford mistakes? Many nightclubs have high turnover, so the POS needs to be instantly understandable and intuitive to a first time user.
System Reliability
a. Can you count on the equipment? Is the software stable or buggy? Orders can’t go missing or tabs get lost. You need to test it out and find reviews.
b. Credit card payments must go through no matter what — even if there’s no internet connection. Reliable card readers are a must.
c. Would you trust your bar to no-name printers or off-brand tablets when the club is packed and the bar is stacked 5 deep 360 degrees? Where are they sourcing the equipment you’re buying?
Security
a. Do you have control of the POS or is it a free-for-all for staff? Over-pouring and unauthorized discounts can cost you thousands of dollars on a busy night.
b. Does the POS include individual permissions control levels? Permissions flexibility is important for staff management
c. Can the system alert you to suspicious employee activity with recorded proof to use when documenting disciplinary write-ups? This is an important protection for employers.
Inventory Controls
a. Managing inventory is key to maximizing bar profitability. You need tools to easily track liquor sales, amounts and inventory on hand as both cash value and volume. Variance reporting allows you to monitor shrink and investigate losses.
b. Integration with mechanical liquor control devices is required by some states. Even if not required, they are a powerful tool for inventory control. Is support for these devices included or is there an additional integration fee?
Customer Service
a. How difficult is it to reach someone at the POS company that’s not in the sales department? How available are the service and support agents? How knowledgeable are they about the nightclub industry? If you choose a general purpose POS instead of a nightclub POS you may find it a challenge to get the answers you need.
b. How much does the support service contract cost? Make sure to ask about consulting fees and per-incident fees. If your bartender unplugs a printer, will she be calling you or calling POS support? The best POS company will be available to your staff for these kinds of situations.
Most nightclubs keep their POS system for at least 5 years. The last thing you want is to buy a nightclub POS system that is already outdated and missing important features you need.
Get started now with no obligation. Register to receive a personalized one-to-one product tour with a Rezku nightclub business consultant. See for yourself why nightclub owners across America are switching to the POS that delivers the most transparency, value and innovation in the industry.
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